One of the key strategies for businesses today is creating a great customer experience (CX). According to Zendesk’s CX Trends 2025, 60% of customers are more likely to buy from brands that provide positive experiences, while 73% will switch to a competitor after a single… Read More »CXBOX Hub: Maximizing Customer Engagement and Reducing Costs with Zendesk
WhatsApp is one of the most popular free chat applications, enabling users to communicate through text, images, audio, and video. It is widely used by businesses for real-time and asynchronous conversations. On the other hand, WhatsApp Business offers the same familiar interface but comes with… Read More »Streamline Your Customer Conversations: WhatsApp Business Tips with CXBOX Hub
What Is a Switchboard? A switchboard is an advanced, intelligent system designed to streamline customer communication by leveraging cutting-edge technologies like artificial intelligence (AI) and automation. Its primary goal is to efficiently manage and route incoming inquiries to the right department or agent, ensuring faster… Read More »Simplify Customer Interaction with CXBOX Hub’s Switchboard Integration
Outbound messaging is a powerful way for businesses to engage both new and existing customers effectively. By leveraging modern communication tools, companies can foster meaningful connections that drive results. Today, instant messaging platforms dominate customer preferences due to their convenience, speed, and personal touch. One… Read More »Boosting your ROI with Outbound Messaging: Strategies to Success
Businesses operating in today’s digital communication landscape require tools that ensure seamless and effective customer connections. LINE Group Chat, widely popular for real-time interactions, has become a go-to platform for many brands. But how can you elevate its potential? That’s where CXBOX Hub, powered by… Read More »Integrated Tools for Seamless Communication: CXBOX Hub and LINE Group Chat
Reaching customers across multiple messaging platforms is crucial for building lasting connections more than ever. CXBOX Hub brings this capability to life by integrating Zendesk’s Sunshine Conversations API, a powerful tool designed for seamless, multi-channel messaging. With CXBOX Hub, businesses can now connect with customers… Read More »Unifying Multi-Channel Campaigns: The Power of CXBOX Hub and Sunshine Conversations Integration