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FOR TEAMS ALREADY USING ZENDESK
Already using Zendesk?
Extend what your team can do.
Connect eCommerce operations, proactive campaigns and automated follow-ups with your existing Zendesk service workflows. Help your teams engage, serve and reconnect with customers—with less manual work and complexity.
Ready-made apps available on Zendesk Marketplace.
DEVELOPED BY DEMETER ICT
Built on Zendesk expertise.
CXBOX is developed by DEMETER ICT, a Zendesk Premier Partner with implementation and integration experience.
Explore our Zendesk partner profile and talk with our team about your existing setup.
BUILD ON YOUR EXISTING INVESTMENT
What would you like to add to Zendesk?
Choose the capabilities your business needs—from marketplace service operations to proactive customer engagement.
CXBOX COMMERCE
Connect eCommerce operations
with customer service.
Give support teams the order context and commerce tools they need to help customers before and after a purchase.
- Access customer orders and customer-provided order notes.
- Send vouchers and support consistent customer replies.
- Receive cancellation and refund-request notification tickets.
CXBOX HUB
Connect proactive engagement
with customer service.
Reach customers with targeted campaigns, automate relevant follow-ups and route replies to the team or bot configured to handle them.
- Segment audiences and send messaging campaigns.
- Follow up on link clicks or configured inactivity.
- Manage conversation handoffs with Switchboard.
FIND YOUR USE CASE
Start with the journey you want to improve.
01 / ECOMMERCE SERVICE
Handle orders and after-sales requests.
Bring order context, voucher sending and after-sales notifications into your Zendesk service workflow.
02 / CAMPAIGNS TO SERVICE
Give campaign replies a clear next step.
Connect WhatsApp campaigns and other supported messaging channels with the teams who continue the conversation.
03 / CUSTOMER FOLLOW-UP
Reconnect with less manual work.
Follow up on customer interest or re-engage inactive audiences when configured workflow conditions are met.
CXBOX COMMERCE / IN PRACTICE
More context.
Fewer system switches.
Help your team move from a customer question to the relevant order information and next service action.
- View order details and customer-provided notes in the CXBOX Commerce custom app in Zendesk.
- Search products and offer relevant recommendations during a service conversation.
- Use the Zendesk service process your agents already know.
Keep after-sales requests visible.
Automatically create a notification ticket in Zendesk when a customer cancels an order or submits a refund request, so your team can review the event and follow up.
Support the next purchase by sending shop or discount vouchers. Use predefined automated replies and prohibited-keyword settings for outbound agent replies to support consistent communication.
Available functions depend on the connected marketplace and setup.
SUPPORT THE NEXT PURCHASE
Make relevant recommendations
while helping customers.
Help agents find available products and make relevant suggestions using the recommendation capabilities available in their setup. Keep product assistance connected with the service conversation.
Marketplace connections and capabilities vary. Confirm the functions required for your channels with our team.
CXBOX HUB / IN PRACTICE
From campaign outreach
to connected customer service.
Build targeted campaigns for WhatsApp, LINE, Facebook Messenger and other supported channels. When a customer replies, use configured Switchboard rules to route the conversation between CXBOX HUB, Zendesk and a bot.
- Give marketing, sales and service a coordinated handoff.
- Let the configured team or bot handle the next step.
- Keep Zendesk as the service foundation you already use.
AUTOMATION WORKFLOWS
Follow up when interest appears.
Reconnect when engagement slows.
Automation depends on configured workflow conditions, supported channels and available data.
Build on available customer data.
Use profile synchronization from Zendesk to support audience organization and engagement.
Bring external audiences into the journey.
Import external data via CSV and use available customer attributes to build relevant target groups.
Learn from each campaign.
Review sends, reach, clicks, replies and actions to refine targeting and follow-up.
Manage LINE group conversations in Zendesk.
Give service teams a centralized place to view and manage connected LINE group chats.
Campaign formats, outbound messaging capabilities and automation data vary by channel and connection.
SEE CXBOX IN ACTION
See how CXBOX extends
your service operation.
Watch the CXBOX overview, then explore the product pages for the latest capabilities or book a demo focused on your workflow.
CUSTOMER EXPERIENCE
Customer perspectives on CXBOX
and DEMETER delivery.
Hear from customers about CXBOX, Zendesk and DEMETER implementation and support.
CXBOX AND CONNECTED SYSTEMS
“CXBOX, the Odoo data synchronization, the Zendesk app, and automated WhatsApp contact merging have given us a comprehensive end-to-end solution to improve customer experience, increase sales opportunities, and raise agent productivity.”
Gary, Tayarlo
DEMETER DELIVERY AND SUPPORT
“We are very satisfied with Demeter’s solution engineers and after-sales support. To be honest, their support is faster than the original provider. Highly experienced professionals.”
Paypal
ZENDESK SERVICE EXPERIENCE
“Our customers come from many ways, whether direct email, social media, with Zendesk Support allows us to bring all channels and our agents together in one place”
2C2P Thailand
EXPERT SERVICES
“What we didn’t specialize in, we should better use the expert services. So the business can go forward.”
Mr. Phol Promsuwan
MORE VALUE FROM THE ZENDESK YOU ALREADY USE
What would you like Zendesk
to help your team do next?
Tell us where your customer journey needs a better connection—eCommerce service, messaging campaigns, automated follow-up or conversation handoffs. We will show you the relevant CXBOX capabilities and discuss the setup your workflow needs.
